LILAC AND BLOOM FLORISTRY

Ordering

Q1: How do I place an order online?
Simply browse our flower collection, choose your desired arrangement, select the delivery date, and proceed to checkout. You can add a personalized message at no extra cost.

Q2: Can I customise my bouquet?
Yes! You can choose specific flowers, colours, and wrapping styles. At checkout, just leave a note for us at “Note for Florist” or contact our team for assistance.

Q3: Can I schedule an order in advance?
Absolutely. You can place orders in advance for birthdays, anniversaries, or special events.

Delivery

Q4: Do you offer same-day delivery?
Yes, same-day delivery is available for orders placed before [cut-off time2 PM local time, please call us if it’s past 2pm, we can still help].

Q5: Which areas do you deliver to?
Isleworth, St. Margaret’s, Richmond, Twickenham, Whitton, Heston, Sheen, Mortlake, Teddington, Kingston, Kew Gardens, Brentford, Barnes, Chiswick, Ealing, Hanwell, Hounslow, Feltham. TW1, TW2, TW3, TW4, TW7, TW8, TW9, TW10, TW11, TW13, TW14, W3, W4, W5, W7, W13, SW14

Collections to be made from 10A The Metro Centre, St. John’s Road TW7 6NJ (Rennels Way, straight ahead and second left, next to Lavenders of London, unit number 10)

NEXT DAY SERVICE FOR DELIVERIES OUTSIDE OUR AREA (CENTRAL LONDON, CHELSEA, KENSINGTON)

Q6: What happens if the recipient isn’t home?
Our courier will contact the recipient for advice and leave the flowers in a safe spot or with a neighbour, and we’ll notify you with a delivery photo.

Payment & Security

Q7: What payment methods do you accept?
We accept major credit cards, Apple Pay, and Google Pay.

Q8: Is my payment information secure?
Yes. All transactions are encrypted using SSL technology for your safety.

Flower Care

Q9: How long will my flowers last?
Most arrangements last 5–7 days (up to 2 weeks, depending on the flowers) with proper care.

Q10: How should I care for my flowers?
Trim stems, change water every 2 days, and keep away from direct sunlight and heat.

Special Occasions & Subscriptions

Q11: Do you offer flower subscriptions?
Yes, you can choose weekly, bi-weekly, or monthly deliveries at discounted rates. Please contact us.

Q12: Can I include gifts with my flowers?
You can add chocolates, balloons, candles, wine, prosseco champagne and greeting cards to your order.

Returns & Refunds

Q13: What if I’m not satisfied with my flowers?
If your flowers arrive damaged or not as described, contact us within 24 hours for a replacement or refund. We reserve the right for substitution when needed.

Contact

Q14: How can I reach customer service?
You can email us at office@lilacandbloom.com, call +447876113213